Terms of Use and Terms and Conditions of Sale

These Terms govern your access to and use of the Jade Blinds UK website and any purchases made from us. By browsing the website, requesting samples, submitting enquiries, opening an account, or placing an order, you agree to be bound by the provisions set out below. If you do not accept these Terms, you must not continue to use the website or our services. We reserve the right to amend these Terms at any time to reflect changes in law, regulatory requirements, or business operations, and any updated version will apply from the date of publication.

Terms of Use

Introduction

These Terms of Use govern your access to and use of the Jade Blinds UK website, whether you are browsing product listings, requesting samples, communicating with our team, creating an account, or completing a purchase. By continuing to access the site you confirm that you have read and understood these Terms and agree to be legally bound by them. If you do not accept any part of these Terms, you must immediately cease use of the website. We may revise these Terms periodically, and continued use after publication of changes constitutes acceptance.

Intellectual Property

All material appearing on this website, including text, graphics, photographs, product descriptions, technical specifications, layouts, branding, logos, databases, and software, is owned by Jade Blinds UK or our licensors and is protected by copyright, trademark, design rights, and database legislation. You may view and print pages for personal, non-commercial use only and must not copy, reproduce, publish, distribute, store, modify, transmit, or exploit any part of the website without prior written consent. No rights in our brand identity or trade marks are granted beyond ordinary browsing, and all goodwill remains with Jade Blinds UK.

Restrictions on Use

You must not misuse the website or interfere with its operation, including attempting to gain unauthorised access to systems, introduce malicious software, scrape data, reverse engineer features, manipulate pricing mechanisms, or submit fraudulent orders. Use of the site must comply with applicable laws and accepted online conduct standards. We reserve the right to restrict or terminate access where misuse is suspected and to pursue legal remedies where appropriate.

Linking and Third Party Content

You may not create links to this website that imply endorsement or affiliation without our written permission, and framing or mirroring of pages is prohibited. The site may contain references to third party platforms for convenience only, however we do not control those platforms and accept no responsibility for their content, availability, or data practices. Any interaction with third parties is at your own risk and subject to their own terms.

Website Availability and Liability

The website is provided on an as-available basis without warranties regarding uninterrupted access, accuracy, or performance. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or misrepresentation, and statutory consumer rights remain unaffected. Subject to those protections, we are not responsible for indirect or consequential losses arising from use of the website.

Governing Law

These Terms are governed by the laws of England and Wales and disputes shall be subject to the exclusive jurisdiction of the English courts. If any provision is held unenforceable, the remainder shall remain in full force and effect.

Terms and Conditions of Sale

Statutory consumer rights are not affected by these terms.

Placing an Order

These Terms and Conditions govern every purchase made from Jade Blinds UK through any sales channel. Before completing checkout you must carefully review all selections, fabrics, colours, control options, quantities, measurements, delivery details, and personal information. Submission of an order does not constitute acceptance and we may decline or cancel orders where pricing inaccuracies arise, goods become unavailable, regulatory obligations apply, delivery restrictions occur, or misuse or fraudulent activity is suspected.

Product Specifications and Measurements

Made to measure goods are manufactured strictly to the dimensions you provide and responsibility for accuracy rests entirely with the customer. Products are subject to reasonable tolerances and visual differences may occur due to lighting, screen calibration, and dye batches. Customers are strongly advised to order samples before placing a final order.

Prices and Payment

All prices are stated in pounds sterling and include VAT where applicable. Full payment must be received before manufacture or dispatch. We reserve the right to amend prices prior to order acceptance and will notify you if an error is discovered.

Delivery

Delivery dates are estimates only and delays may occur due to production schedules, courier capacity, or external disruptions. Risk passes upon delivery or first attempt and goods should be inspected immediately.

Substitutions

We do not substitute goods without your express consent unless required by law or where a minor technical modification is necessary that does not materially affect the product’s quality, appearance, or performance. In such circumstances we will notify you promptly and provide appropriate remedies in accordance with consumer legislation, including cancellation rights where applicable.

Cancellations and Returns

Custom made or personalised goods generally cannot be cancelled once production has begun except where required by law. Standard non customised products may be returned within statutory periods provided they remain unused, in original packaging, and in a resaleable condition. Refunds will be processed after inspection of returned items and within legally required timeframes. Nothing in these terms limits your statutory rights in relation to faulty, damaged, or misdescribed goods.

Guarantees and Warranties

All products supplied by Jade Blinds UK include manufacturing warranties disclosed at the point of purchase which cover defects in materials or workmanship under normal domestic use. These warranties exclude damage caused by misuse, improper installation, accidental damage, unauthorised alterations, commercial use, or fair wear and tear. Where a valid claim is verified we may, at our discretion, repair or replace the affected goods, provide replacement components, or offer another lawful remedy.

Business Customers

Where purchases are made in a business capacity, our liability shall be limited to the value of the goods supplied except where such limitation is prohibited by law. We shall not be responsible for loss of profit, business interruption, loss of contracts, or indirect or consequential losses suffered by business customers. These limitations do not apply to consumers where mandatory legal protections prevent restriction.

Measurement Protection Services

Any measurement protection or remake service applies only to eligible made to measure goods and is subject to stated conditions, eligibility requirements, and claim deadlines communicated at the time of purchase. Replacement items must match the original specification in all respects other than dimensions, and any price difference must be paid before production recommences. Such services may only be exercised once per order and are not available to trade, wholesale, or contract customers unless expressly stated.

Data Protection

Personal data is processed in accordance with UK data protection law and our Privacy Policy and is used solely for legitimate business purposes including order fulfilment, customer support, fraud prevention, and regulatory compliance. Appropriate technical and organisational safeguards are in place to protect customer information, and identity verification may be required before responding to access or deletion requests.

About Jade Blinds UK

Jade Blinds UK is the trading name of our business entity and registered company information, VAT details, and customer service contact channels are provided on official correspondence, invoices, and order confirmations. We are committed to transparent trading practices, clear communications, and timely customer support through our dedicated service teams.