Frequently Asked Questions

Are your blinds made to measure?+

Yes, most blinds are manufactured to your exact measurements for a precise fit and professional finish.

How do I measure my windows correctly?+

We provide detailed measuring guides for each blind type to help you order confidently.

What if I measure incorrectly?+

Where available, measurement protection services may apply under stated conditions.

Do you offer free samples?+

Yes, fabric samples help you confirm colours and textures before ordering.

How long does production take?+

Production times depend on blind type and fabric choice.

When will my order arrive?+

Delivery depends on manufacturing schedules and courier services.

Can I change my order after placing it?+

Changes may be limited once production begins.

Can I cancel my order?+

Made to measure items generally cannot be cancelled after manufacture begins.

Which payment methods are accepted?+

Major cards and approved payment providers are accepted.

Is my payment secure?+

All transactions are encrypted and securely processed.

Do you provide installation?+

We supply blinds for self installation with fitting guides.

What warranty is included?+

Manufacturing warranties are disclosed at purchase.

What if goods arrive damaged?+

Contact support promptly with photographs.

Can I return blinds?+

Custom items are usually non returnable unless faulty.

Do you supply trade orders?+

Trade and bulk orders may be arranged.

Are blinds child safe?+

We offer safety compliant designs.

Can I track my delivery?+

Tracking details are sent once dispatched.

Do you deliver nationwide?+

Yes, delivery is available across the UK.

How can I contact support?+

Use the contact details shown on the site.

Will colours vary from screens?+

Yes, screen settings differ so samples are advised.

How is my data used?+

We comply with UK data protection law.

Can I buy spare parts?+

Replacement parts may be available through support.

Do you sell blackout blinds?+

Yes, blackout fabrics are available.

Are blinds suitable for bathrooms?+

Moisture resistant options are stocked.

Can I speak to someone before ordering?+

Yes, our advisors are happy to help.

If you have any further questions that are not covered here, our team will be happy to assist you. Please contact us by email and one of our customer support advisors will respond as soon as possible.

Email us at: support@jadeblindsuk.co.uk