Delivery Information – Jade Blinds UK

At Jade Blinds UK, we ensure every delivery is handled with care and precision. From order placement to doorstep arrival, our services are designed for reliability and clarity. We partner with trusted manufacturers and courier networks to guarantee your blinds arrive safely and on time.

Delivery FAQs

Where is my order and will I be notified?

We provide automated email updates at each major stage of production and dispatch. Once your order leaves our facility, courier tracking details are sent so you can monitor delivery progress in real time.

Is delivery charged per blind or per order?

Delivery charges apply per order rather than per item. Orders above the free-delivery threshold qualify automatically, while priority upgrades are charged once per order. Same Day services may apply per blind depending on eligibility.

What if my parcel arrives damaged?

If outer packaging appears damaged, please mark it when signing for delivery. Then contact our support team with photographs, and we will investigate quickly and arrange a replacement or suitable resolution.

Do you deliver nationwide?

Yes, delivery covers all of the UK, including remote areas, Northern Ireland, Isle of Man, Channel Islands, and Scottish Highlands. Some locations may require specialist couriers, and any extended times are communicated clearly.

How long does standard delivery take?

Most made-to-measure blinds are dispatched within 7–10 working days, depending on fabric, design, and manufacturing schedules.

Can I upgrade to priority delivery?

Yes, priority manufacturing and dispatch services are available for eligible products at a small additional cost, allowing faster turnaround times.

What is FastTrack Dispatch?

FastTrack prioritises eligible orders for next-working-day dispatch, subject to cut-off times and product eligibility, with a fixed additional fee per order.

Are cut-off times applied for orders?

Yes, all priority and FastTrack services have cut-off times. Orders after the cut-off will be scheduled for the next available production day.

Do I get tracking for my delivery?

Yes, once dispatched, tracking details are provided so you can follow your order until it arrives safely.

What happens if I am not home for delivery?

The courier will leave a notice with instructions for redelivery or collection. You can arrange an alternative delivery if needed.

Are oversized blinds handled differently?

Yes, oversized blinds may require specialist handling, and estimated delivery times may be slightly longer. We communicate any such cases clearly before dispatch.

Are delivery fees transparent?

All delivery costs, including any optional upgrades, are displayed clearly at checkout before payment, ensuring no hidden charges.

Do you offer same-day dispatch?

Limited products may be available with Same Day Express Dispatch if orders are placed before the cut-off time, ideal for urgent needs.

Can I combine multiple blinds in one delivery?

Yes, multiple items can be shipped together, and if your order qualifies for free delivery, all included items are covered.

Who do I contact if there’s an issue with delivery?

Contact our customer support team at support@jadeblindsuk.co.uk with details of your order and any photographs if needed.