Our Security

At Jade Lines, protecting your personal and payment information is a top priority. We use modern security technologies and trusted partners to ensure that every interaction with our website is safe, secure, and reliable.

Secure Website Technology

All pages on our website that request personal or payment information are protected by SSL encryption and operate over secure HTTPS connections. This means that any data transferred between your browser and our servers is encrypted and cannot be intercepted by third parties.

You can confirm that you are browsing securely by checking the address bar in your browser, where a padlock icon will appear next to our website address.

Payment Protection

We never store your card details on our servers. All card payments are handled directly by certified third party payment providers who specialise in secure transaction processing and fraud prevention.

These partners apply their own advanced security standards, encryption protocols, and monitoring systems to keep your financial information protected.

Third Party Payment Providers

We work with established external payment gateways such as PayPal, Clearpay, and other authorised providers. Each provider maintains its own privacy policies, security frameworks, and end user agreements.

We recommend reviewing the relevant provider’s website for full details of how your payment information is processed and protected.

Fraud Monitoring and Prevention

To help protect both our customers and our business, transactions may be monitored for suspicious activity. Where necessary, additional verification checks may be carried out before orders are approved or refunds are processed.

Data Protection Measures

Personal information collected through our website is stored securely and accessed only by authorised personnel or service partners who require it to fulfil your order or provide support.

We apply technical and organisational safeguards designed to prevent unauthorised access, misuse, or loss of customer data.

Your Role in Staying Secure

We encourage customers to keep their login details private, use strong passwords, and avoid sharing account information with others. Always ensure you are accessing our website through the correct address before entering personal or payment details.

If you suspect any unusual activity related to your account or an order, please contact our support team as soon as possible so we can investigate promptly.

Our Commitment to You

We continuously review and improve our security systems to keep pace with evolving technologies and online threats. Your trust matters to us, and we are committed to providing a safe shopping environment at every stage of your journey.