Refund Policy

When ordering your goods you are agreeing to a legally binding contract. According to the Consumer Contracts Regulations 2013, made to measure goods, such as blinds, are excluded from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and therefore the 14-day cancellation rights do not apply.

Many of the goods we sell are made according to your sizes. It is your responsibility to take correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure, please contact our customer services team before ordering or consult our online measuring guide.

You must carefully check the product details and measurements before placing your order online or by phone and confirm accuracy via the email confirmation. We cannot accept returns or issue refunds for incorrect measurements, as the goods are made to measure and cannot be resold.

Order Cancellation or Amendments

When placing an order you are agreeing to a legally binding contract. Made to measure goods are excluded from the 14-day cancellation rights under Consumer Contracts Regulations 2013.

Cancellations may still be possible and a full refund will be issued only if the manufacturing process has not yet started. If production has begun, unfortunately we will be unable to refund your payment.

Please contact us as soon as possible if you wish to cancel or amend your order so we can check its status. We strongly advise reviewing your order confirmation email to ensure that all details are correct.

Contact Information

If you have any questions regarding our refund policy, please email us at help@postmyblinds.co.uk or write to us at the following address:

Jadeblinds
17 Malvern Ave
Ashton-under-Lyne
OL6 8XE

Need Advice or a Quote?

You can call us on 07541 453572.